A Philosophy That Defines Us
Driving an INFINITI is uniquely satisfying, and not just because of how it’s built – but because of what it stands for. INFINITI is more than any one vehicle in our lineup. It’s a statement. One that redefines the luxury ownership experience with style, substance and distinction.
Connected Convenience
Convenience is no longer a luxury – it’s an always-on way of life. That’s why we offer all new INFINITI owners:
- Complimentary 4-year INFINITI InTouch™ Services Premium Package subscription[[502]]
- Premium MyINFINITI app features like Remote Engine Start, remote door lock/unlock, vehicle health reports, maintenance alerts, door-to-door navigation and more
- Home or office valet pick-up and drop-off
Comprehensive Care
We apply an exceptional level of attention when caring for our guests, offering thoughtful hospitality at every touchpoint:
- Service and maintenance scheduling using the MyINFINITI app
- Complimentary Oil Change and Tire Rotation Plan [[538]]
- Courtesy vehicle when your car is in for service
Complete Confidence
Confidence shouldn’t come with limitations. That’s why we offer complimentary Roadside Assistance anywhere in Canada and the U.S., which includes:
- 24-hour/365-day-a-year battery boosts, towing, tire changes, fuel delivery and more
- Travel assistance, including trip interruption benefits and personal travel planning services
- Food, accommodation, car rental and commercial transportation reimbursements
Connected Convenience
We strive to remove barriers from your day and empower your lifestyle by offering a suite of seamless, intuitive solutions that protect one of your most precious resources - your time.
INFINITI InTouch™ Services
INFINITI InTouch™ Services is a full suite of connectivity features included for four years with your vehicle purchase. You'll have access to features such as Remote Engine Start, preconditioning your INFINITI’s interior, locking and unlocking its doors, checking vehicle health reports, receiving maintenance alerts and sending destinations to your in-vehicle display.
INFINITI Valet Service
Available at participating retailers, INFINITI Valet Service is a complimentary vehicle pickup and delivery experience designed to meet the needs of your demanding lifestyle. In short, whenever you schedule a service appointment for your INFINITI, one of our valets will pick your vehicle up from your home or office and then return it once service is complete.
MyINFINITI App: Enjoy a World of Perks
The MyINFINITI App is your remote link to INFINITI InTouch™ Services’ convenience and ownership features. It also allows you to schedule service appointments with your local retailer, download owner’s manuals and call for roadside assistance.
Comprehensive Care
When it’s time to service your vehicle, our INFINITI retailers go above and beyond to provide the level of care that you deserve.
Oil Change & Tire Rotation Plan
Our complimentary Oil Change & Tire Rotation Plan [[538]] is proven to enhance your vehicle’s performance while reducing fuel consumption and emissions — a service we’re happy to provide for up to four years or 80,000 km. [[539]][[540]]
Complimentary Courtesy Vehicle
To prevent any hint of inconvenience, our participating retailers will also provide you with a complimentary INFINITI Courtesy Vehicle whenever your INFINITI is in for warranty repair.
Complete Confidence
Your comfort, safety and security are top priorities for us. As our honoured guest, you can rely on INFINITI to be there – wherever you are.
Roadside Assistance
Whether you’re coming back from the cottage or on a road trip, we’re happy to extend complimentary Roadside Assistance to you across Canada and the U.S. In the event your vehicle needs to be towed and serviced, simply touch the headset icon on your vehicle’s touchscreen display, say “Roadside Assistance,” and we’ll take care of the rest — free of charge. To speak with an INFINITI Canada Roadside Assistance agent by phone, call 1-800-363-4520.
Trip Interruption Services
Should your INFINITI experience a mechanical breakdown, INFINITI Roadside Assistance will reimburse your transportation expenses if you’re less than 100 km from home. If you’re more than 100 km from home, you’ll be reimbursed for any vehicle rental, transportation and accommodation expenses you incur up to $500.
Experience INFINITI Distinction Today